Food App

Fu Hao Mobile App

My Role: UX/UI Designer

Summary

Objective

Design an easy way for customers to order Chinese food online via a mobile device for the popular local Chinese chain, Fu Hao.

Information

My work colleagues and I love Chinese food. We love Fu Hao. We eat there at least 2-3 times a week. Sometimes I pick up dinner from Fu Hao on my way home from work. Other times I drive there to get food for the family.

The Problem

There is no easy way to place an order online so my food is ready for collection. Every time I pick up from Fu Hao, I have two options, one: queue up and place my order (15-20min wait), two: I can place an order via the telephone and have the order waiting for me to collect.

Key problems:

  • Orders via the telephone are time consuming.
  • Workers can place you on hold.
  • Sometimes there is a language barrier so there is risk of getting the order incorrect.
  • Mobile signal can drop during calls.
  • Calling from a car can be difficult, as ideally you need to stop to make the call.
  • There is no existing solution to place my order online.

The Solution

Create a simple mobile app solution for Fu Hao that allows customers to place orders via mobile devices. The solution must be easy to use, user friendly and have minimal steps.

Requirements

As a user I should be able to:

  • Place an order.
  • View the menu.
  • Customise my order.
  • Set a time when I can place my order and select a location for collection.
  • Re-order previous items with ease.
  • Create an account to hold my details (General info / CC details / previous orders).
  • Pay using a number of methods (CC / Apple Pay / Paypal).

Moodboard

moodboard

Low-fi sketches / Task Flows

Wireframes

wireframe1

Low-fidelity Prototype

low-fidelity-prototype1

UI Designs

ui-designs1
ui-designs2

Userflow

Userflow001

Prototype Hi-fidelity

prototype-hi-fidelity1

Next stage:

Usability Testing